Thank You For Submitting a Support Request

We strive to address all support requests as soon as possible, depending on the urgency of the request.

Here is a general guideline we follow:

Low Priorirty: 5-7 business days
Medium Priority: 3-5 business days
High Priority: 1-3 business days
Urgent: within 24 hours

For emergency requests, please indicate the urgency on the form, and we’ll prioritize it accordingly. An additional $50 flat fee applies for emergency services.

Note: We make no gaurantee that your support request will be resolved in the time specified.

An emergency request is any situation that requires immediate attention, such as website downtime, critical security issues, or major functionality errors that impact your business operations.

We require a credit card to be kept on file. After your support request is completed, your card will be charged for the total time spent on the task, and an invoice will be sent to you.

This is the only payment method we accept for support requests to streamline our process, we appreciate your understanding.

Yes, after submitting your request and our initial assessment, we can provide an estimate of the time and cost involved in resolving your issue. However, please note that actual time may vary based on the complexity of the task.

We track time by the minute, ensuring that you are only billed for the actual time spent resolving your request.

If you have multiple support requests, please submit each one separately using the form. This helps us to track and manage each task effectively.

You will receive email updates regarding the status of your support request. If you need additional information, feel free to reply to the email or contact us directly.